Terms and Conditions statement

EPXBody's Customer Terms and Conditions

Please read the following to learn more about what type of information is gathered, how the information is used and for what purposes, how or when we disclose the information and how we safeguard your personal information. EPXBody’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected anytime you interact with EPXBody, such as when you visit our website, when you purchase EPXBody products and services, or when you call our sales or support associates.

Shipping times

We promise to ship your product on time. Order any product before 4pm Eastern Time (1pm Pacific Time) and we'll ship it out on the same day it was ordered (business days only, orders received on a Saturday, Sunday, or a national holiday will ship on the following business day).

Cancellation policy

Effects of Voluntary Termination by the Distributor.
1. The Contract can be voluntarily terminated by a Distributor who is not in breach of the Contract for any reason, at any time, by providing written notice to the Company signed by all Person(s) listed on the Distributor Agreement. The termination is effective on the date the Company receives the written notice, although processing of the termination request may be delayed until the following month if there is current Volume in the Distributorship. If a Distributor is in breach of the Contract, he or she cannot voluntarily or unilaterally terminate the Contract until the longer of: (i) the last day of the renewal period of the Contract, or (ii) the last day of the period equal to the amount of time such Distributor had been in violation of the Contract prior to the Company’s discovery of the breach, but not to exceed one (1) year. In such a case, the Company may elect any and all available remedies for breach of the Contract pursuant to Section 8, and the Distributor shall not be entitled to receive any Commissions during such period, as determined by the Company in its sole discretion.
2. Upon termination of the Contract, all of the Distributor’s rights in and to the Distributorship and the Distributor Business are revoked and terminated.
3. A Distributor who voluntarily terminates may re-apply for a new Distributorship under a new Sponsor no earlier than six (6) months from the date the Company receives written notice of the termination. During this six (6)-month period, the voluntarily terminated Distributor is not permitted to participate in any Distributor Business or have a Beneficial Interest in any Distributorship.
4. A Distributor may not terminate voluntarily if the Distributorship is not in good standing with the Company, as may be evidenced by, but not limited to, any of the following conditions: (i) a temporary Distributorship; (ii) a Distributorship is on hold, suspension or probation; (iii) the Distributorship is under investigation, but no formal discipline has taken place; or (iv) notice of intent to terminate has been sent.

Refunds

Returns, Refunds, and Exchanges. The Company will refund the purchase price of Product or exchange it pursuant to the following.
1. If the Distributor (and/or his or her Customer who ordered directly from the Company) is not completely satisfied with the First Product Purchase, he or she may send to the Company the unused portion of the First Product Purchase within thirty (30) days of the original purchase date and the Company will refund 100% of the purchase price (less shipping and handling). If the First Product Purchase is returned after the thirty (30) day period, the Company will refund 90% of the purchase price (less shipping and handling).
2. For orders other than the First Product Purchase, the Company will refund the purchase price of returned Products, less a 10% restocking fee.
3. A Distributor requesting a refund (and his or her Customer who ordered directly from the Company) must contact the Company’s Customer Service department to obtain a return merchandise authorization (RMA) number from the Company. Product returned to the Company must have an RMA number written on the outside of the shipping carton and any Product without an RMA number will not qualify for a refund and will be returned to the Distributor at the Distributor’s expense. Upon receipt of the returned Product, the return will be noted by the Company and a refund will be issued to the Distributor within thirty (30) days. Refund payment methods are limited to the original form of payment, or if not available, by check in US dollars or such other form as the Company may choose. No refunds will be issued after one year from the purchase date. All refunds are subject to:
a. The request for a refund being made within ninety (90) days of purchase;
b. The Product being returned in a marketable condition (unopened, unaltered and resalable) as determined by the Company;
c. The Product being sent through a form of delivery that can be traced (e.g., UPS) and received within seven (7) days of contacting the Company.
4. Exceptions to the refund policies may be extended by the Company in instances in which Distributor misconduct, misrepresentation, or other extenuating circumstances may require. Previously paid Commissions or Ranks may be reversed and/or adjusted as a result of the exceptions and at the sole discretion of the Company.
5. Customer may return Product to the Distributor who is then responsible for processing an exchange with the Company or issuing a refund to the Customer. The Distributor shall honor his or her Customer’s timely request even if it is made after any cooling off period required by law has expired. A request is timely if made within ninety (90) days after the date of sale to the Customer.
6. Any Commissions paid to the Distributor and his or her Upline for the Product returned by the Distributor or Customer may be debited from the respective Upline Distributor's account or withheld from present or future Commission payments. A Distributor agrees that he or she will not rely on existing Downline Organization Volume at the close of a Commissions period, as returns may cause changes to his or her Title, Rank and/or Commissions payout.
7. All shipping or courier costs for the return of Product will be borne solely by the Distributor unless otherwise prohibited by law. Any damage or loss that occurs to returned Product during shipping will be the responsibility of the Distributor. Should the Product arrive at the Company damaged (thereby rendering it non-resalable),the Company will reject the shipment. Partial Product returns will not be accepted or refunded in accordance with the Company’s standard return policies.
8. The Company will exchange Product if the Product is damaged in shipment, incorrectly sent due to a Company error, or of substandard quality. However, when an exchange is not feasible, the Company will refund the amount of the returned Product. If Product is damaged or defective, a Distributor should contact the Company within ten (10) days of receipt of the order. The Company will issue a call tag for the Product and immediately send a replacement order. The Company will inspect the Product upon receipt.
9. Guaranteed Income Refund
In order to qualify you must have at least a 30cv order every month for six months, enroll at least 5 people with a 30cv or higher income within your first 30 days, and at least 2 of the 5 have to maintain at least a 30cv order for the entire six months. If you meet these qualification and you are not earning at least $1,000 per month in commissions you have the option to return any unused product and sell you position back to the company for $240. This is the equivalent of a full refund for 6 months worth of orders. We only refund up to $40 per month. If you decide to act upon this refund you must submit in writing to EPXbody your intent within 30 days of your six month anniversary. We will process your request within 7 business days upon receiving your written request.

Terms of the rebilling

Automatic Delivery Program (ADP).

1. A Distributor may choose to participate in the Automatic Delivery Program (ADP). ADP may be established at any time through the submission of the ADP application or with a written request to the Company indicating the amount of Product to be shipped each month and the method of payment to be used. When instituting ADP at the time of enrollment, the Distributor Agreement serves as confirmation for the setup. An ADP account will be charged at a set time during the month and the Product will be shipped at a set time thereafter. The Distributor may obtain tracking numbers from the Company after the Product is shipped. The scheduled dates for ADP processing, account charges, shipping or account changes are posted on the Company’s back office website and are subject to change by the Company from time to time.
2. During winter months, the Company may utilize a cold-weather shipping program in certain geographic regions. This program is designed to prevent damage to Products from exposure to extreme weather conditions in certain regions. If used, the Distributor waives any claim against the Company for delayed shipments.
3. Payments will be verified prior to processing ADP orders. In the event authorization is declined, the Company may attempt to contact the Distributor and reattempt to obtain authorization. If authorization is not obtained by the end of the month, the order will be considered "unprocessed" and will not be included in Commission computation and processing. The Company will not be held responsible for Volume shortfalls due to unprocessed orders.
4. To change or terminate one’s ADP, the Distributor must submit a written request (including the date, the Distributor's name, identification number and the authorizing signature of the Distributor whose information is to be changed) to the Company by a set time each month. Such requests include, but are not limited to, changing the number of Products, shipping address, the payment method, etc. The scheduled dates for ADP account changes are posted on the Company’s back office website and are subject to change by the Company from time to time.
5. Upon cancellation of the ADP, a Distributor may return the most recent shipment, provided that the shipment is not older than ninety (90) days and the Distributor follows all other provisions of the refund policy (see Section 6.K). Simply returning Product or refusing shipment is insufficient to cancel ADP. The Distributor must submit a signed cancellation request. The cancellation notice must be received in writing via fax, mail, personal delivery, or e-mailed with a scanned signature.

Limitation of Liability. To the extent permitted by law, the Company, its directors, officers, members, managers, shareholders, employees, assigns and agents (collectively referred to as "Responsible Parties") shall not be liable for, and the Distributor releases Company and its Responsible Parties from and waive all claims, for any loss of profits, indirect, direct, special or consequential damages, and for any other losses incurred or suffered by Distributors as a result of: (i) Distributor’s breach of the Contract, (ii) the promotion or operation of the Distributorship and the Distributorship Business; (iii) Distributor’s incorrect or wrong data or information provided to the Company or its Responsible Parties; or (iv) the Distributor’s failure to provide any information or data necessary for the Company to operate its business. EACH DISTRIBUTOR AGREES THAT THE ENTIRE LIABILITY OF THE COMPANY AND ITS RESPONSIBLE PARTIES FOR ANY CLAIM WHATSOEVER RELATED TO THE CONTRACT, BUT NOT LIMITED TO, ANY CAUSE OF ACTION SOUNDING IN CONTRACT, TORT, OR EQUITY, SHALL NOT EXCEED, AND SHALL BE LIMITED TO, THE AMOUNT OF PRODUCTS THE DISTRIBUTOR HAS PURCHASED FROM THE COMPANY THAT ARE IN RESALABLE CONDITION.

Why EPXBody collects personal information

We collect your personal information to deliver customer service. It enables us to give you access to our products and services. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.

If you do not want EPXBody to keep you up to date with EPXBody news, software updates and the latest information on products and services contact support@epxbody.com and ask to be removed from promotional emails.

Information we collect and how we may use it

There are situations in which your personal information may help us give you better service:

We may ask for your personal information when you’re discussing a service issue on the phone with an associate, or via live chat, participating in an online survey, registering your products, or purchasing a product.

When you contact EPXBody, we may request personal information relevant to the situation, such as your name, mailing address, phone number, email address, your credit card information and information about the EPXBody products you use, as well as information relating to a support or service issue.

We may at times, collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and products are of most interest to them.

We may use personal information to provide products that you have requested as well as for auditing, research and analysis to improve EPXBody’s products.

Cookies, click trough’s and pixel tags

EPXBody’s website may use "cookies" and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, how much time is spent there and study traffic patterns on our website. This information can include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), operating system, date/time stamp, and referring/exit pages.

If you prefer not to enable cookies, please check the help section of your preferred internet browser for instructions on how you can disable cookies. Please note that certain features of the EPXBody website may not be available when cookies are disabled.

This information, which does not identify individual users, would only be used to analyze trends, to administer the site, to track users’ movements around EPXBody’s sites and to gather miscellaneous demographic information about our visitors as a whole. EPXBody will not collect information to market directly to that person.

In some of our email messages we use a "click-through" URL link to content on the EPXBody website. When customers click one of these URL’s, they pass through our web servers before arriving at the destination. EPXBody may track this click-through data to help us measure interest in methods customers prefer to retrieve information and messages. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

EPXBody may use pixel tags, which are tiny graphic images; to tell us what parts of our website customers have visited.

Protection of your personal information

EPXBody takes your privacy and personal information seriously. EPXBody takes precautions including: administrative; technical and physical measures to safeguard your personal information against loss, theft, and misuse; as well as unauthorized access; disclosure; alteration; and destruction.

Our websites use Secure Sockets Layer (SSL) encryption on web pages where personal information is required. To make purchases from the EPXBody websites, you must use an SSL-enabled browser.

EPXBody has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. You may always access the personal information you have provided.

To help us provide the best possible service, your personal information may be shared within EPXBody departments who will take steps to safeguard it in accordance with EPXBody’s privacy policy.

Service providers and vendors

There are also times when EPXBody may need to make certain personal information about you available to companies that perform work for EPXBody on products and services to you on our behalf. These companies may help us process information, deliver products to you, manage and enhance customer data, provide customer service, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with EPXBody’s policies, except if we inform you otherwise at the
time of collection.

Company-wide training privacy

In addition to technical measures to help insure your personal information is secure, training on these guidelines is required of EPXBody employees and is strictly enforced within the company.

Links to other sites

EPXBody’s website may at times have links to the websites of other companies. EPXBody is not responsible for their privacy practices. For information regarding the privacy policies of other companies, please refer to the privacy policy on their website or contact the
companies directly.

Kids

EPXBody does not knowingly collect personal information from children under 13. If a child under 13 submits personal information to EPXBody and we learn that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.

Legal issues

Please note that EPXBody may be required by law or litigation to disclose your personal information. EPXBody’s internal policies call for the release of required information in the cases of subpoena, court orders and order of local, state and federal government.

Privacy questions

If you have questions or concerns about EPXBody's Customer Privacy Policy or data processing, please contact us via email at support@epxbody.com or by mail:


EPXBody may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.